FAQs

How do I schedule a veterinary appointment?

We make scheduling appointments easy. Call any of our locations below or use our Online Scheduling Calendar or Chat Now features to schedule your pet’s appointment.

Collierville – 901.853.7330

Downtown Memphis – 901.577.9801

Germantown – 901.850.7330

Houston Levee – 901.755.0570

Lakeland – 901.399.7400

Poplar at Massey – 901.457.2995

How often should my pet have a checkup?

We recommend that you bring your pet in for an annual veterinary checkup at a minimum. However, once a cat or dog reaches 7 years of age, we recommend twice a year exams and lab work to ensure their health as they age.

New puppies and kittens also need to be seen more often due to their initial vaccination schedule. We recommend that you bring your new family member in as soon as you can to ensure they are healthy and vaccinated. The Pet Hospitals offers New Puppy and Kitten packages for a one-time fee of $99, which covers all necessary vaccines including Rabies and deworming. Even the youngest pets can carry diseases and parasites, so we want to keep your new puppy or kitten safe and healthy at an affordable price.

If your pet is experiencing medical issues, suffers from heartworms or other parasites, is in pain, itching, or licking their paws, we recommend that you bring them in right away. Your pet’s health and safety is our top concern, so we will work with you to treat your pet, and will do what it takes to restore their health and well-being! We also offer low cost heartworm treatment plans.

How often does my pet need lab work performed?

Your pet should have lab work performed annually as a component of our routine veterinary services. Yearly lab work will help us detect infections or diseases before they become serious, which will help your pet live longer and stay healthy. It also helps us provide the most effective treatment we can.

Does my indoor pet need heartworm prevention and flea medication?

Yes. A common misconception among pet owners is that if their animal lives exclusively indoors they do not need heartworm prevention medication. All pets are susceptible to heartworms, and it is a very dangerous parasitic illness, so we recommend treating your pet year round. Should your pet have heartworms, we offer low-cost treatment plans to help them regain their health.

Due to our climate here in Tennessee, we strongly recommend year-round heartworm, intestinal worm, and flea and tick protection. The Pet Hospitals has a pharmacy in-house, which makes it easy to obtain the medications your pet needs. We offer competitive pricing and frequently provide specials and rebates.

What vaccinations does my pet need?

Necessary vaccinations vary by pet species. Below is a list of pet vaccinations that are absolutely necessary for dogs and cats:

Necessary vaccinations for dogs – Rabies, Distemper, Parvovirus, Leptospirosis, and Bordetella

Necessary vaccinations for cats – Rabies, Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia, and Feline Leukemia

This list is an overview of the vaccinations your dog or cat should have, but certain breeds may require additional vaccinations. We also administer vaccines based on your pet’s age, breed, environment, and exposure potential. Check with our veterinarians to see if your pet needs any additional vaccinations.

What veterinary services does your clinic provide?

We provide a comprehensive selection of veterinary services.

How do I schedule pet boarding?

Reservations can be scheduled by phone or through the Chat Now feature on our website. Our boarding services are in demand, so reserving your pet’s stay guarantees that we can accommodate them.

Collierville – 901.853.7330

Downtown Memphis – 901.577.9801

Houston Levee – 901.755.0570

Lakeland – 901.399.7400

Are your pet boarding facilities indoors?

Yes, but we also offer secure, outdoor play space.

Our dog boarding services include:

  • Drop off and pick up  6 or 7 days week (depending on the location) without additional fees
  • A safe, climate controlled environment that is protected by a 24-hour fire, smoke, and heat monitoring service, and sprinkler system
  • Secure, outdoor play space
  • Outdoor walks 3 times a day
  • Indoor dog runs
  • Prescription diet food that’s yummy and easy on tummies
  • The security of a doctor on call 24/7
  • If your dog stays for 3 nights, they will receive a discounted bath. If your pup stays 5+ nights, their bath is on us!
  • We also offer Socialization Sessions at our Collierville and Downtown Memphis locations to help your dog acclimate to new situations, pets, and people during their stay, which is a great value.

Our cat boarding services include:

  • Drop off and pick up  6 or 7 days week (depending on the location) without additional fees
  • A safe, climate controlled environment that is protected by a 24-hour fire, smoke, and heat monitoring service and sprinkler system
  • Peaceful, quiet atmosphere (completely separate from the dogs)
  • Private, multi-tiered cat condos with window views
  • Prescription diet food that’s yummy and easy on tummies
  • The security of a doctor on call 24/7

Can I bring my pet’s toys to your boarding facility?

Sure! If your pet has any favorite toys that will make it feel more comfortable, you are always welcome to bring them.

My pet is on a special diet; can I bring my own food?

Yes! If your dog or cat has a special diet, you can bring their food with you along with detailed instructions about their dietary requirements.

Can your pet boarding facility accommodate my pet’s special needs?

Yes. Our boarding services are part of a complete veterinary hospital, so our facilities are equipped to meet the special needs of your dog or cat.

Can I inspect your facility before boarding?

Yes! We welcome you to check out our pet boarding facilities before leaving your dog or cat with us. Feel free to visit first in order to make sure this is the right place for your pet.

Why should I board my pet?

Boarding your pet at The Pet Hospitals ensures your pet receives quality, specialized care while you are out of town.

What requirements are there for pet boarding at your facility?

While your pet does not need to be a veterinary client at The Pet Hospitals to board here, we do require that they are up to date on all of their vaccinations.

What should I expect if I’m boarding my pet for the first time?

Most pets adjust quickly to our pet boarding facility. Our daily schedule is very structured – feeding schedules, cleaning, exercise and check-ups are all performed on a routine basis every day. We are also happy to call, text, or email you with updates.

How do I schedule a grooming appointment?

We make scheduling grooming appointments easy. Call any of our locations below or use our Chat Now feature on our website to schedule your pet’s appointment.

Collierville – 901.853.2080

Downtown Memphis – 901.577.9801

Germantown – 901.457.2905

Houston Levee – 901.457.2895

Lakeland – 901.457.2904

Poplar at Massey – 901.457.2903

What do your grooming services include?

Our grooming services include professional bathing, coat trimming (depending on the breed of the cat or dog), and nail trims. Our highly skilled groomers can identify external parasites, detect problems with skin and coat, and recommend a visit to the vet if needed. Plus, your pet will leave looking and feeling its best. We also offer $1 nail trims if your pet needs a quick trim instead of a full grooming session.

Can I drop my pet off to be groomed?

You can drop your pet off for grooming and pick them up at your convenience, or you can combine our grooming services with your pet’s next exam. If your pet is having a boarding staycation with us or joining us for Doggie Daycare, we can also have them groomed before you pick them up. Who doesn’t love to pick up a happy and clean smelling pet?

Should I brush my pet’s teeth?

Yes, consult with your doctor about how often and what pet products work best.  However, don’t use human toothpaste!

How often should I have my pet’s teeth cleaned?

There is no set interval. The goal is to only clean when needed, and all breeds and all pets are different.  Consult with your doctor about the appropriate times and intervals.  Some dogs/cats don’t need a cleaning and assessment for years and then some require it more often than once a year.

Does my pet need a dental specialist?

Sometimes this is appropriate, and we have a great relationship with a dental specialist we can refer you to.  Our doctors undergo extensive training to provide dental assessments and complicated procedures, but there are still cases that require a specialist.  When we think there could be a better clinical outcome with a specialist, that’s when we refer you. It is always about what is best for your pet.

What should I do if my pet has a broken tooth?

See your doctor immediately.  If there is a tooth fracture (which is common) it is most likely painful or becoming painful, which we do NOT want.  Many times the tooth can be surgically extracted, which will help eliminate the pain. Restorative procedures are also available to preserve the tooth in some cases.

What should I do to protect my pet’s dental health?

Home dental care, including brushing and a hard food diet, can help.  There are specific diets that help maintain dental health, as well as specific chew treats.  Your doctor can help your formulate a plan for your pet.

Will my pet be in pain after a dental procedure(s)?

No. We always take every measure to ensure that your pet is pain free during and after a dental procedure.  The treatment of infections or abscessed teeth result in a much higher quality of life and comfort level for your pet. 

How do you clean my pet’s teeth?

To properly clean (including under the gum line) and assess your pet’s mouth with dental X-rays, sedation/anesthesia is required.  We take every precaution, including extensive monitoring and intraoperative IV fluids.  After X-rays and a full assessment, cleaning is accomplished with an ultrasonic dental unit and then the teeth are polished to help create a surface less attractive to plaque.

Are you able to perform surgery at any of The Pet Hospitals locations?

Yes, every location has a complete surgical suite.

How will you manage my pet’s pain during surgery?

Intraoperative and post-operative pain management is something we work diligently to control.  Your pet’s comfort is our top priority and our doctors receive additional training in this area because it is so important to all of us.  We administer pain medications to every pet prior to surgery.  Research has shown that getting these medications in their systems before the painful stimuli occurs helps prevent pain after surgery.

How is my pet’s pain managed after surgery?

Once the surgery is complete, the pain medications we gave your pet prior to the surgery are still working.  We also administer additional pain medication prior to discharge as needed and send home medication of the appropriate type and duration for the procedure.  Our policy is to always err on the side of caution when it comes to pain management.  Pets cannot tell us if they are in pain, so we take every precaution to prevent that for them. 

What happens if my pet re-injures the surgical area/site?

We have locations open 7 days a week to take care of you and your pet, with complete medical records on site.  Hopefully this will not happen and thankfully it is very rare, but we do have a lot of experience in surgical care, and use premium long lasting sutures in most surgical cases to prevent this.

My pet won’t eat after surgery, is this normal?

Your doctor will explain when they expect your pet to resume eating after a procedure.  If anything varies out of this period as instructed, you should see your doctor immediately.  Always better to be on the safe side.

How long after surgery will my pet be able to go home?

The majority of surgeries are same day procedures.

What veterinary surgery services do you perform?

We perform the vast majority of veterinary surgeries at our hospitals.  In the event that a specialist is required, we will make that referral.  Our referral policy is simple – the pet comes first.  If outcome could be different if referred then that’s what we do.

Is anesthesia safe for my pet?

Veterinary anesthesia is as safe as the anesthesia used in human medicine.  We take anesthesia very seriously and use extremely modern equipment, drugs, and gasses. Veterinary Assistants are present during the entire process, and each patient is monitored both manually and with monitoring equipment from start to finish.

How should I prepare my pet for surgery?

Your doctor and our staff will instruct you as to when to withhold food and water and what to do about current medications. We are here every step of the way!

They work with your schedule and will go out of their way to accommodate you and your pet!

Kelsey Handley

Follow for cute pet pics
Live Chat